Lenovo Customers Please read this: My Yoga is less than six months old. Unfortunately, the YOGA from Lenovo I have is a “LEMON”. Within three months of the purchase of a new YOGA, the Blue Screen Windows error started popping up and finally, the computer failed to start. The incompetent technicians who responded my request asked me to mail the computer to Houston, Texas for repair. It took more than their policy of five working days to fix the computer. I did not get an autopsy report from the technicians, but the caller told me they had to “replace one of the hard drives”.
After the repair, the Windows error continued. The touch screen did not work and the computer was very slow. Only difference, this time, I turn on and off and it started to work for a while. This really affected my daughter’s education. I told the technicians, I have to have a computer for my daughter’s online education and mailing it back for a second time to repair will affect her studies. She told me only a “senior technician” can fix the computer and I did not have a choice, but to mail it to the Houston “experimental and training repair facility”. Finally, after a number of phone calls, I mailed it back to the Houston repair place. It almost took a month and I received it back day before yesterday. They installed an old version of Windows and received the computer back from Florida. They already violated their policy of “five working days to fix the computer”. According to the “senior technician”, a computer part has to come from China to fix the computer. This really affected my daughter’s online education. As soon as I started the computer, it upgraded to the latest Windows. Immediately, the Blue Screen Windows error started with a warning “Default Boot Device Missing or Boot Failed. Insert Recovery Media and hit any key…” I do not have any Recovery Media and the computer is “dead”.
It is a known fact, that Lenovo had similar issues with Windows due to “A bug in Windows 10 KB4566782 and Lenovo’s BIOS is causing ThinkPad laptops to get stuck in Blue Screen of Death (BSOD)”. This was known to them on or before 2004. They knowingly failed to inform their customers about this. They still have not come up with a fix to this issue. The federal Magnusson-Moss Warranty Act says a company that doesn’t provide successful warranty repair for any product must provide a new replacement or a full refund–and pay court costs for consumers who must sue to exercise these rights, Feb 21, 2006. This brand new Yoga computer, within two months after purchase, became a refurbished “LEMON”computer. My daughter needs a dependable computer for her online studies and coursework. Therefore, I am asking customers to be aware.
Thank you