From Lenovo after weeks of fighting with them.:
Thank you for contacting Lenovo Technical Support.
Dear customer , we try our best to help you solve the issue as your warranty cover under Carry-in type . We recommended several servicing centers in Thailand, but we were unable to satisfy you. We sincerely apologize for this inconvenience.
My reply:
I would be happy to ship it to Had Yai for Warranty.
Please give me the email contact of someone in Hat Yai that can actually help.
You told me to contact Vserve support in Bangkok and we did.
They told us they have nothing to do with this and to contact you.
When we explained that you will not help, they said we could email them at request2repair@vserveplus.co.th but no one ever replied to that inquiry.
My wife is sick today and can’t call Had Yai by phone. If you don’t give me a email contact today we will try to call them Wed/Thur if she is better.
It would be nice if you could call Hat Yai explain the problem and ask them to contact me so I can ship to Tablet to them for repair but I can see you feel this is 100% my problem and nothing to do with Lenovo. My guess is because Had Yai won’t allow me to ship it to them and you know it, but it sounds better if they tell me no instead of you.
I am really confused why an international company as large as Lenovo is so unconcerned about their customers and unwilling to help them. You should be calling Hat Yai, not me.
You knew that Phuket does not have a Lenovo Service Center but you still:
1. You took my order
2. You took my money
3. You shipped the product to Phuket
4. You have said there is 11 month remaining on the warranty
Now that I have a problem you say: Sorry, we don’t have a service center in Phuket and we are not responsible for anything.
In fact, your very first reply said “we regret to close your case from on-site service support because your warranty cover under carry-in.”
Unbelievable that Lenovo will actually say to a customer that your warranty is void because we don’t have a service center near you. Case Closed!
Why is it my responsible to solve this problem and contact service centers that have no intention of helping me?
And why does it say to contact the CAP Manager “In the rare event that the technical support team cannot resolve your concerns.”
I haven’t received any replies from them offering to solve this?
Somebody at Lenovo must care, how do I contact them?