I bought a Lenovo Ideapad 3, just before Christmas. The ‘-‘ key fell off. I then managed to misplace it. I called customer service to get a replacement. All I wanted was to have them send me a part, which costs but a few cents. They suggested instead that I should return the computer to them and they would do the replacement, but it would take an estimated three weeks. I pointed out that I could do the repair myself (I have done it many times) and it should take less than 5 seconds. They told me that they could not help, due to ‘policy’. How dumb is this?
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