I’m ecstatic to find this website because I need a place to rant, not just about the sub-par Lenovo laptops, but also the shitty customer service.
Two years ago, I got the Lenovo Flex 3 as a high school graduation present. I thought it was great, and I happily took it off to college. 6 months later, right before finals, the entire lower portion of the laptop stopped working. The keypad didn’t respond, the USB plugs didn’t work, the track pad didn’t work, it didn’t charge, and for some reason, it no longer connected to the internet. (I guess it was a motherboard problem.) I was beside myself with frustration and contacted Lenovo customer support. I sent in my laptop for repairs, but they did not have the parts necessary to fix it. They said they would order parts but had no idea how long it would take for me to get my laptop back. I told them this was unacceptable because I was a college student and needed my laptop back before the next school semester started. I continued bugging customer service until my Lenovo Case Manager told me they would be sending me an upgraded Lenovo Flex 4! I thought this was an okay deal. Unfortunately, this was also the point my Case Manager stopped answering my emails and phone calls, so I had no clue when my new laptop was supposed to get to me. Thankfully, my laptop arrived into the second week of classes.
Happy ending? Try again. Around 18 months later, the Lenovo Flex 4 breaks, too. I’d never dropped it, or spilled liquid on it, but for some reason, the laptop stopped turning on. At this point, my laptop was no longer under warranty so I went to a repair shop that told me I needed a new motherboard but there wasn’t a motherboard I could buy that would be a perfect replacement. Great. So, I gave up on my Lenovo Flex 4 and now have an HP Pavilion and could not be happier. Lenovo sucks.