I just finished a very unsatisfactory service call with Lenovo. I’ve been using an Ideapad U260 for a number of years but it recently started freezing and after trying a number of unsuccessful uninstalls I decided the best solution was to blow away everything and reinstall the OS, in this case Windows 7.
The technician informed me that Recovery Disks are only available when the unit is in warranty!!! This is terrible customer support. .
Furthermore, this model, U260, does not even appear on their support site (but their utility detects it) and Lenovo never made driver available for a Windows 10 upgrade. More terrible customer support.
I certainly will take this into account when I consider my next laptop