Lenovo staff has no idea what they’re doing. I bought every extended warranty Lenovo offered on my Laptop. 3 different warranties. My laptop broke, it is covered, but they won’t fix it just because they keep losing my ticket. Every time I call them, some other person tries something new to fix my problem, but they can’t figure it out at all. So far, no one has even looked at my laptop and they refuse to let me speak to a manager. Don’t buy any kind of warranty from them, they don’t actually fix computers.