I lost 50k due to Lenovo being a pain

So I bought a new lenovo laptop in May, and by the end of July I was trying to get it repaired. I had well over 7 to 9 visits by repair techs, as well as have sent it to multiple repair depots. My negative reviews have been deleted, and I have been ghosted by my case manager, who I haven’t heard from since October. I have been trying my best to find out what happened to my laptop, hell I even said to just replace it in which I was told I didn’t qualify until I sent it to a depot first, in which was already done. I even sent a request for a upgrade for negative impacts to my personal and financial status and they said that I didn’t qualify until I sent it to the depot. I told them before I sent my laptop out that I would need it back as soon as possible as it was my laptop I used for college classes and I didn’t have the money to buy another. I was a wildland firefighter in cali and saved up a good amount of money in the 3 years of working, most of which I put into a savings account for my kid to give them a boost when moving out, and the rest I paid debt, bills, and payed for a 50k usd course that I was looking into for work. It was a extra 2 years, and I had the funds so I paid for it. I ended up getting kicked out of the program due to the fact that I was late on a few months worth of work. This was due to my laptop being god knows where sitting collecting dust or something. That was the last straw, I ended up cussing my case manager out demanding a upgrade as was well within my right as this crap wasn’t worth 50k worth of losses. I haven’t received any updates on this and this happened last week.