A month ago I bought a Thinkpad T490s for my small business and have to say that I am completely disappointed with the product and the customer service. I intentionally bought a laptop specifically for business and thus more expensive. I went with a well known company that would hopefully stand behind their product and provide good customer service. I have had issues with the laptop since the day I bought it and have spent approximately 30 hours trying to get it resolved; most of this time being on hold. At least 4 times my call has been dropped after waiting 30-60minutes to speak to someone. I finally gave up and requested a return/refund when I got a rep. I was told someone would get back to me but that was over a week ago. I have no way of sending in a complaint to the company or someone at head office. I plan on writing a letter to the president of Lenovo North America. Think twice before buying a Lenovo laptop because if anything goes wrong you will not be able to get the support you require.
Lenovo Yoga and ThinkPads are the worst laptops in the industry
I’ve been using ThinkPads back when IBM manufactured those.
They were sturdy and reliable. Since Lenovo acquired the brand, the entire line of laptops became unusable. Horrible driver support, bugs with the BIOS,and cheap materials.
Recently I bought a new Yoga laptop. From the very beginning it had driver problems. I’ve talked to Lenovo support, they made me upgrade the BIOS, which except adding an annoying boot splash screen somehow managed to ruin the RJ45 socket and corrupted the Lenovo “first aid” drive (which itself is a buggy feature). I’ve been using the Yoga only in laptop mode, only at my home office and have never even moved it. Yet, the cheap plastic simply cracked over time, the monitor has to be externally supported because otherwise it will fall off. The keyboard backlight stopped working, then the touch feature as well.
Not to speak about how slow and full of bugs the entire OS is, thanks to the “Lenovo updates”.
Also at the last three hightech companies I worked many people have been assigned a Lenovo laptop. Every one of them had a lot of trouble with the laptops and replaced them withing the first two years. Always.
In conclusion: Don’t buy anything Lenovo related. It’s a hoax company with high prices but cheap materials. Their laptops are known to be the worst in the industry and their monitors are in the “cheap Chinese fake” league.