Lenovo’s deception

I bought an All-In-One Lenovo computer in October 2019 and in April 2020 the sound of the computer was damaged. I called them for the guarantee that I had paid (the best) and they did not provide service in my area, now they want me to pay shipping for them to fix it. I really consider both the computer and the Lenovo service to be a hoax. I would never recommend the service or negotiate with this company Levono, what a scam…