They’ll keep it till the warranty runs out—but try to sell you extended “service”

Support sucks. Lenovo Yoga Book wouldn’t turn on one day. After several calls over two weeks (they kept claiming their systems were down—couldn’t issue a service ticket) they finally issued a service order so we could send it in for repair. That was four weeks ago and their system still says that they’re waiting to receive it (USPS confirmed delivery). Now if I call I am told they have it and I have to be patient. They try to sell me an extension of my warranty because the warranty is going to be up soon. Are you kidding me??? Of course, the warranty will be up soon because it’ll still be sitting in your repair shop! We didn’t get more than 9 months of use out of the thing. Pathetic. #LenovoSupportSucks