I have dozens of IBM, Thinkpad, and then Lenovo computers. But my last laptop ‘warranty’ experience is just stunningly bad. ZERO warranty, zero effort, and outright fraudy practices… and they’ve basically told me that my options are to 1) take it to Staples and pay for my repair 100% out of pocket, or 2) throw it in the garbage and purchase a new one.
AND (here’s the best kicker) I purchased the extended ‘Premium Care’ onsite warranty. So, I paid for 2 year extended warranty, 2nd year battery warranty, and 2 years on-site ‘Premium Care’ on-site warranty. AND, the laptop broke at the 50 week mark (inside the 1st year).
The issue is that it won’t run unless it’s plugged in. No, the battery tests OK (it isn’t a battery issue exactly.. the battery never got damaged or weak over time… it ran for hours and hours one day, and then the very next day the laptop won’t run for 1 second without being plugged in… it’s like the battery isn’t connected — except that the diagnostic screen show the battery connected 100% fine, with only 91 cycles). So, the battery connectors are physically broken somewhere somehow.. but regardless, Lenovo refuses to honor the warranty in any way.
AND the real kicker is that they sell ‘Premium Care onsite warranty’ to people but there ARE NO ONSITE TECHNICIANS.. when I pressed them, they have finally admitted that there is NO ADDRESS IN MANITOBA, SASKATCHEWAN, ALBERTA, or BC which has any onsite OR Depot warranty I can even drive it too. No service, nowhere.. yet they happily continue to sell onsite ‘premium care’ warranties. And when I tell them that seems like that should be illegal to sell on-site warranties where there is no on-site OR even depots, they say “oh, but we have a disclaimer” that ‘there may still be certain geographical limitations such as islands and remote regions… …which prevent the provision of Service’. What a crock — that’s got to be illegal.
And — they keep closing my Warranty / Repair tickets with ‘Resolved’ which is NOT resolved. My 17″ Laptop was purchased in Mar 2022 and it broke in Feb 2023 (still about 3 weeks inside the 1st year) _AND_ as I said, I had purchased the 2nd year warranty, 2nd year battery warranty, and 2 year On-site warranty… but none of that is provided. They are happy to take our extended warranty money, but have no personnel and no depots anywhere that I can even drive it too. I mean, that’s just GOT to be illegal to do that, right?
So — here I am with a dead laptop, inside warranty, and their options are:
1) Take it to Staples and pay out of pocket for whatever repair.
2) Purchase another Lenovo Full Price retail and throw my old one away
So — I’ll be purchasing another laptop I guess, but never another Lenovo ever again.
And yes, I know pissed off people say “I’m going to call my lawyer” when they are mad, but this REALLY seems like it’s not just wrong, it really seems like it’s got to be illegal. Seems like an out-and-out fraud… so I think I have to follow this up with Lawyer and/or RCMP fraud folks. (gosh, that makes me sound like a ‘Ken’)